A new white paper, A Proposed Quality Report Card for Boards, researched and developed by Press Ganey can help health care leaders identify quality metrics that best support patient-centered care. Measures included in the Quality Board Report Card were derived from primary research capturing the insights of CEO’s and senior leaders from across the continuum, and combined with Press Ganey data. More than 26 measures across safety, communication, teamwork, loyalty, engagement, VBP and outcomes were narrowed to a list of ten key metrics that help leaders manage and advance performance in: safety, safety culture, clinical outcomes, patient experience and high reliability.
“Balancing the needs of the people who rely on the health system with the demands of a changing health care industry is an ever-present challenge,” said Susan Turney, CEO, Marshfield Clinic Health System “We need to be able to move fast and we need to be innovative in thinking about different ways to deliver care and optimize resources. Working with the board to understand the critical measures for driving improvement is imperative to execute on those goals and on delivering on the patient promise of proving safe, quality and compassionate care.”
Data indicate that the relationships between safety, quality, employee engagement and the experience of care are interrelated and also impact clinical outcomes and financial performance. The proposed Quality Board Report Card encapsulates the key measures that can help optimize all of these areas.
A copy of the Press Ganey White Paper, A Proposed Quality Report Card for Boards, is available for download.